1. Who We Are

Pooltra is an India-based online apparel and lifestyle brand operating the website https://pooltra.com. For the purposes of applicable data-protection laws, Pooltra is generally the controller of the personal information described in this Privacy Policy.

Business address:
Pooltra
13th Floor, WeWork, Salarpuria Magnificia
78, Old Madras Road, Dooravaninagar
Mahadevapura, Bengaluru, Karnataka – 560016
India

Privacy and support email: support@pooltra.com

2. Scope of This Privacy Policy

This Privacy Policy applies to personal information processed through Pooltra's website, online store, customer accounts, checkout, order-management functions, customer-support channels, contact forms, newsletters and related online services.

It does not govern the independent privacy practices of third parties whose websites, applications or services you may access through Pooltra. Those third parties process information under their own privacy policies and terms.

3. Information We Collect

3.1 Information you provide directly

Depending on how you use Pooltra, we may collect:

• Name, email address, telephone number and account credentials.
• Billing address, shipping address, country, state, city, postal code and delivery instructions.
• Order details, products purchased, sizes, variants, quantities, order value, discounts and order history.
• Information submitted during checkout, account registration, order payment, cancellation, return, refund or support requests.
• Messages, attachments and other information provided through contact forms, email, customer support or social-media communications.
• Newsletter preferences, marketing choices, reviews, feedback, survey responses and promotional participation.
• Information required to verify identity, ownership of an account or order, or eligibility for a privacy request.

3.2 Payment-related information

When you make or attempt a payment, payment information is processed by the payment method or payment gateway selected at checkout. Pooltra may receive limited transaction information, such as payment status, payment method, transaction reference, gateway response, amount, currency, refund status and fraud or risk indicators.

Pooltra does not ordinarily receive or store your complete card number, card security code, bank password, UPI PIN or other confidential payment authentication credentials.

3.3 Information collected automatically

When you browse or use the website, we and our service providers may automatically collect information such as:

• IP address and approximate location derived from it.
• Browser type, device type, operating system and language.
• Device identifiers, cookie identifiers and session data.
• Pages viewed, products viewed, searches, referring URLs, clicks, interactions and time spent on the website.
• Cart activity, checkout activity, abandoned checkout events and purchase-related interactions.
• Website performance, diagnostic, error, security and access logs.

3.4 Information received from third parties

We may receive information from payment providers, delivery and fulfilment partners, analytics providers, social-login providers, fraud-prevention services, marketing platforms and other service providers where necessary to operate the website, complete transactions, provide support, measure performance or protect Pooltra and its customers.

4. How We Collect Information

We collect personal information when you:

• Browse, search or interact with pooltra.com.
• Create, access or update a customer account.
• Add products to your cart or begin checkout.
• Place, pay for, cancel, return or request a refund for an order.
• Use a payment gateway or other payment service.
• Contact customer support or submit a contact form.
• Subscribe to marketing communications or newsletters.
• Use a supported social-login option.
• Submit a review, response, request, complaint or feedback.

We also collect information automatically through cookies, pixels, local storage, server logs, analytics technologies and similar tools, subject to applicable consent requirements.

5. How We Use Your Information

We may use personal information to:

• Create, maintain and secure customer accounts.
• Process orders, payments, cancellations, returns, refunds, fulfilment and delivery.
• Send transactional communications, including order confirmations, payment reminders, payment-status messages, shipping updates, cancellation notices and refund information.
• Provide customer service and respond to questions, requests and complaints.
• Personalize shopping features and remember cart, account, currency, country or website preferences.
• Operate, maintain, troubleshoot and improve our website, products, services and customer experience.
• Measure website traffic, product interest, marketing performance and customer interactions.
• Send promotional communications where permitted by law and according to your preferences.
• Detect, investigate and prevent fraud, unauthorized activity, security incidents, abuse and violations of our policies.
• Maintain business, tax, accounting, payment, legal and compliance records.
• Establish, exercise or defend legal claims and protect our rights, customers, business and services.

6. Legal Bases for Processing

Where the GDPR, UK GDPR or similar laws apply, Pooltra relies on one or more lawful bases depending on the activity:

Where we rely on consent, you may withdraw it at any time. Withdrawal does not affect the lawfulness of processing completed before consent was withdrawn.

7. Payments and Payment Security

Pooltra may offer payment methods through third-party payment gateways and payment-service providers, which may include Razorpay, Cashfree Payments, Stripe, PayPal or other providers made available at checkout.

The available payment methods may vary according to your country, currency, device, order value, product, gateway availability and other eligibility factors.

Payment providers may collect and process payment credentials, billing information, device information, transaction information and identity or fraud-prevention information under their own privacy policies and legal obligations.

8. How We Share Personal Information

We do not sell personal information for money. We may disclose personal information to service providers and other parties where reasonably necessary for the purposes described in this policy.

Recipients may include:

• Website hosting, cloud, security, backup and technical-support providers.
• WooCommerce, WordPress, website plugins and service integrations.
• Payment gateways, banks, payment processors and fraud-prevention providers.
• Product suppliers, print-on-demand providers, manufacturers, fulfilment partners and warehouses.
• Shipping carriers, courier companies, postal services, customs intermediaries and delivery partners.
• Email, transactional-message, customer-support and communication providers.
• Analytics, performance, advertising and marketing providers, subject to applicable law and consent requirements.
• Professional advisers, accountants, auditors, insurers, consultants and legal advisers.
• Government authorities, regulators, courts, law-enforcement agencies or other parties where required or permitted by law.

These parties may process personal information only as necessary for their services, their legal obligations or other purposes disclosed in their own privacy notices. We seek to use reputable providers and appropriate contractual or other safeguards where required by applicable law.

If Pooltra is involved in a merger, acquisition, restructuring, financing, sale of assets or similar business transaction, information may be disclosed or transferred as part of that transaction, subject to applicable law.

9. Order Fulfilment, Print-on-Demand and Delivery

Some Pooltra products may be produced, printed, packed, fulfilled or shipped by third-party suppliers and print-on-demand partners. Depending on the product and delivery destination, fulfilment may occur in India or another country.

To fulfil and deliver an order, we may share necessary information such as your name, shipping address, telephone number, email address, ordered items, product variants and delivery instructions with the relevant supplier, fulfilment provider, courier, postal operator or logistics partner.

International orders may require information to be shared with customs authorities, customs brokers, tax authorities, carriers or other parties involved in cross-border delivery and legal compliance.

10. Cookies and Similar Technologies

Pooltra uses cookies and similar technologies such as pixels, tags, local storage and session storage to operate and improve the website.

These technologies may be used for:

• Strictly necessary functions: cart, checkout, account login, security, payment flow, session management and website operation.
• Preferences: remembering choices such as country, currency, language, account or shopping preferences.
• Analytics: understanding website traffic, page usage, product interest, errors and performance.
• Marketing: measuring campaigns and, where enabled and legally permitted, supporting personalized or targeted advertising.

Where required by law, non-essential cookies will be used only after you provide consent. You may manage available choices through Pooltra's cookie-consent tool and may also control cookies through your browser settings. Blocking some cookies may affect website functionality.

11. Google Analytics

Pooltra uses Google Analytics to understand how visitors find and use the website, evaluate website and marketing performance, identify technical issues and improve the shopping experience.

Google Analytics may collect information such as device and browser information, approximate location, IP-related information, pages viewed, referral information, interactions, session information and purchase or e-commerce events. Google may process this information according to its own terms and privacy policies.

Where required by applicable law, Google Analytics will be subject to your cookie or consent choices. You may also use browser settings or tools made available by Google to manage certain analytics collection.

Learn more about how Google uses information from websites and applications that use its services: How Google uses information from sites or apps that use its services .

12. Marketing Communications

If you subscribe, opt in or where otherwise permitted by applicable law, Pooltra may send information about new products, fresh drops, promotions, offers, collections, updates and related news.

You may unsubscribe from promotional emails by using the unsubscribe option included in the communication, where available, or by contacting support@pooltra.com.

Opting out of marketing does not prevent us from sending necessary transactional or service communications, such as order, payment, delivery, cancellation, refund, account or security messages.

13. Customer Accounts and Social Login

If you create a Pooltra account, we process information needed to provide account features, including login, saved details, order history, order tracking, payment options and account management.

If Pooltra offers login through a third-party provider, such as Google or Facebook, the provider may share information permitted by you and described during the login process. This may include your name, email address, profile identifier or profile image.

Pooltra does not receive your password for the third-party account. Your interaction with the social-login provider is also governed by that provider's privacy policy and account settings.

You are responsible for maintaining the confidentiality of your Pooltra account credentials and should contact us if you suspect unauthorized access.

14. International Data Transfers

Pooltra is based in India and serves customers internationally. Personal information may therefore be processed in India and in other countries where our payment, hosting, technology, analytics, communication, fulfilment, production, logistics or other service providers operate.

Data-protection laws in those countries may differ from those in your country. Where required by applicable law, we use appropriate safeguards for international transfers, which may include contractual protections, approved transfer mechanisms or other legally recognized safeguards.

15. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, completing orders, maintaining accounts, supporting customers, resolving disputes, preventing fraud, enforcing agreements and meeting tax, accounting, regulatory and legal obligations.

Retention periods vary depending on the type of information, the nature of our relationship, legal requirements, limitation periods, security needs and operational requirements.

For example:

• Order, invoice, tax, payment and transaction records may be retained for periods required by applicable tax, accounting and commercial laws.
• Account information may be retained while the account remains active and for an appropriate period afterward.
• Customer-support records may be retained as needed to resolve enquiries, maintain service history and address disputes.
• Marketing preferences may be retained to respect opt-out or suppression choices.
• Security and technical logs may be retained for a limited period based on operational and security requirements.

When information is no longer required, we may delete, anonymize or securely dispose of it, subject to technical and legal limitations.

16. Data Security

We use reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure. Measures may include encrypted website connections, access controls, account authentication, security monitoring, backups, software updates and the use of reputable service providers.

No website, transmission method or storage system can be guaranteed to be completely secure. You should use a strong, unique password, protect your devices and account credentials, and contact us if you believe your Pooltra account or information has been compromised.

17. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of certain personal information.
• Request restriction of certain processing.
• Object to certain processing.
• Receive certain information in a portable, commonly used format.
• Withdraw consent where processing is based on consent.
• Opt out of promotional communications.
• Opt out of certain targeted advertising, sale or sharing activities where applicable law provides such a right.
• Appeal certain decisions regarding a privacy request where applicable law provides an appeal right.
• Lodge a complaint with an applicable data-protection or privacy authority.

These rights are not absolute and may be subject to legal exceptions. We may need to verify your identity before completing a request. We may retain information where required by law or where an exception applies.

To submit a privacy request, email support@pooltra.com with the subject line Privacy Request. Please describe your request and provide enough information for us to identify the relevant account, order or data.

We will respond within the timeframe required by applicable law. We will not unlawfully discriminate against you for exercising applicable privacy rights.

18. EEA, United Kingdom and Swiss Residents

If you are located in the European Economic Area, United Kingdom or Switzerland, applicable data-protection laws may provide rights relating to access, correction, deletion, restriction, objection, portability, withdrawal of consent and complaints to a supervisory authority.

Where we rely on legitimate interests, you may have the right to object to processing based on grounds relating to your particular situation. You may object to direct marketing at any time.

Pooltra is based in India. Where applicable law requires a representative, additional contact mechanism or other specific measure due to the scale or nature of Pooltra's activities in a jurisdiction, Pooltra will implement that measure as required.

You may also contact the data-protection authority in the country where you live or work, or where you believe an infringement occurred.

19. United States Privacy Rights

Residents of California and certain other U.S. states may have privacy rights under applicable state law, subject to eligibility, statutory thresholds and legal exceptions. These rights may include the right to know, access, correct, delete or obtain a copy of certain personal information, and to opt out of certain sales, sharing, targeted advertising or profiling activities.

Pooltra does not sell personal information for monetary consideration. Some analytics, advertising or cross-context technologies may be treated as “sharing,” “targeted advertising” or a similar regulated activity under certain laws. Where legally required and applicable to Pooltra's practices, appropriate notices and opt-out choices will be provided.

Pooltra does not knowingly use or disclose sensitive personal information for purposes that require a separate right to limit under applicable California law.

You may submit an applicable request by emailing support@pooltra.com with the subject U.S. Privacy Request. We may verify your identity and authority before processing a request. Authorized agents may submit requests where permitted by law, subject to appropriate verification.

20. Children's Privacy

Pooltra's online purchasing and account services are intended for individuals who are legally capable of entering into a purchase transaction, or who use the services with the involvement and authorization of a parent or legal guardian.

We do not knowingly collect personal information directly from children in a manner prohibited by applicable law. If you believe a child has provided personal information without appropriate authorization, please contact us at support@pooltra.com so that we can review the matter and take appropriate action.

21. Third-Party Services and Links

The Pooltra website may contain links to third-party websites, social-media platforms, payment services, delivery services, embedded content or other external services.

We do not control the privacy, security or content practices of independent third parties. We encourage you to review their privacy policies and settings before providing information or using their services.

22. Restricted Destinations

Pooltra aims to serve customers internationally, but orders, fulfilment, payments or delivery may be unavailable in certain countries or territories due to sanctions, legal restrictions, payment limitations, carrier restrictions, supplier limitations or operational considerations.

Pooltra currently does not offer shipping to:

• Cuba
• Iran
• North Korea
• Crimea Region, Donetsk People's Republic and Luhansk People's Republic
• Ukraine
• Russia
• Belarus
• Palestine (Gaza Strip)
• Syria

This list may change without prior notice due to changes in law, sanctions, fulfilment availability, payment services, carrier coverage or operational conditions.

23. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technologies, providers, business operations, legal requirements or privacy practices.

The revised policy will be posted on this page and the “Last Updated” date will be changed. Where required by law, we will provide additional notice or obtain consent for material changes.

We encourage you to review this page periodically.