Pooltra (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information of users who visit our website and use our services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access our website or purchase products from us.
By using our website and services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information when you use our website:
a) Personal Information
When you place an order, register, or contact us, we may collect:
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Full name
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Mobile number
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Email address
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Shipping and billing address
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Order details
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Payment-related information (processed securely by payment gateways)
Note: We do not store your card, UPI, or banking details. Payments are processed through secure third-party payment gateways.
b) Automatically Collected Information
When you visit our website, we may automatically collect:
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IP address
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Browser type
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Device information
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Pages visited
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Time spent on pages
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Referring URLs
This data helps us improve website performance and user experience.
2. How We Use Your Information
We use your information to:
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Process and fulfill orders
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Deliver products to your address
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Communicate order updates
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Respond to customer queries
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Improve our products and services
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Send promotional messages (only if you opt in)
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Prevent fraud and unauthorized activity
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Comply with legal obligations
3. Sharing of Information
We do not sell or rent your personal data to third parties.
We may share limited data with:
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Delivery partners (for shipping your order)
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Payment gateways (to process payments securely)
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IT service providers (for website hosting and maintenance)
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Legal authorities (if required by law)
All such parties are obligated to protect your information.
4. Payment Security
All payments are processed through secure, encrypted payment gateways. Pooltra does not store or have access to your card, UPI, or banking credentials.
5. Cookies Policy
Our website may use cookies to:
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Improve browsing experience
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Remember your preferences
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Analyze traffic and usage patterns
You can choose to disable cookies in your browser settings if you prefer.
6. Data Protection & Security
We implement reasonable technical and organizational security measures to protect your personal information from:
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Unauthorized access
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Data loss
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Misuse
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Disclosure
However, no online transmission is 100% secure, so users are encouraged to use the website responsibly.
7. Your Rights
You have the right to:
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Access your personal data
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Request correction of inaccurate information
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Request deletion of your data (subject to legal requirements)
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Opt out of promotional communication at any time
You can contact us for such requests.
8. Third-Party Links
Our website may contain links to third-party websites. Pooltra is not responsible for the privacy practices of external sites. Please review their policies separately.
9. Children’s Privacy
Our products and services are not directed to children under the age of 18. We do not knowingly collect data from minors.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.
11. Contact Us
For any questions regarding this Privacy Policy or your data, you can contact us at below details or head to our Contact Us page:
Business Name: Pooltra
Email: support@pooltra.com