Terms & Conditions
Welcome to Pooltra. These Terms and Conditions govern your use of our website, services, and purchases made through our platform. By accessing our website or placing an order, you agree to be bound by these Terms.
If you do not agree with these Terms, please do not use our website.
1. About the Business
Pooltra is an Indian e-commerce business engaged in the sale of fashion, clothing, lifestyle, and consumer products through online platforms. All purchases made through our website or official channels are governed by these Terms.
2. Eligibility to Use
By using our website, you confirm that:
You are at least 18 years old, or using the site under supervision of a parent/guardian
You are legally capable of entering into a binding contract
The information you provide is accurate and complete
3. Account & User Responsibilities
When creating an account (if applicable), you agree:
To provide correct and updated information
To keep your login credentials confidential
That you are responsible for all activity under your account
Pooltra reserves the right to suspend or terminate accounts found to be fraudulent, misleading, or abusive.
4. Products & Descriptions
We make every effort to ensure:
Product descriptions are accurate
Images represent products as closely as possible
Pricing and availability are correct
However:
Colors may vary slightly due to screen/display differences
Minor variations in design, fabric, or appearance may occur
Pooltra reserves the right to update product details without prior notice
5. Pricing & Payments
All prices are listed in INR (₹) unless stated otherwise
Prices may change without prior notice
Payments are processed through secure third-party gateways
Pooltra does not store your card, UPI, or banking information
We reserve the right to cancel any order if pricing errors occur.
6. Orders & Acceptance
Your order is considered accepted only after:
Successful payment confirmation
Order confirmation is generated by our system
Pooltra reserves the right to:
Cancel any order due to stock unavailability
Refuse service for suspicious or fraudulent activity
Limit quantities per customer if necessary
If an order is canceled after payment, the amount will be refunded as per our refund policy.
7. Shipping & Delivery
Delivery timelines are estimates and may vary due to:
Courier delays
Weather conditions
Remote locations
Festive or peak seasons
Pooltra is not responsible for delays caused by third-party courier services, but we will assist in tracking and resolution wherever possible.
8. Returns, Refunds & Cancellations
Returns, refunds, and cancellations are governed by our separate Return & Refund Policy and Shipping Policy pages.
By placing an order, you agree to those policies as well.
9. Intellectual Property
All content on the Pooltra website, including:
Logo
Brand name
Images
Product descriptions
Website design
Text content
is the intellectual property of Pooltra and may not be copied, reproduced, or used without written permission.
10. Prohibited Activities
Users must not:
Use the website for unlawful purposes
Provide false or misleading information
Attempt to hack, disrupt, or misuse the platform
Violate any applicable laws while using our services
Violation of these rules may result in account termination and legal action if required.
11. Third-Party Services
Our website may use or link to third-party services such as:
Payment gateways
Courier partners
Analytics tools
Social media platforms
Pooltra is not responsible for the policies or practices of third-party services. Users are encouraged to review their respective terms separately.
12. Limitation of Liability
Pooltra shall not be liable for:
Indirect or incidental damages
Loss of profits
Technical interruptions
Website downtime
Issues arising from third-party service providers
Our liability, if any, shall not exceed the value of the product purchased by the customer.
13. Termination of Access
Pooltra reserves the right to:
Suspend or terminate access to the website
Block users found violating these terms
Refuse service without prior notice in case of misuse
14. Governing Law
These Terms & Conditions are governed by the laws of India.
Any disputes shall be subject to the jurisdiction of Bangalore courts.
15. Changes to These Terms
Pooltra may update these Terms at any time.
Changes will be posted on this page with the updated date. Continued use of the website constitutes acceptance of the updated terms.
16. Contact Information
For any queries related to these Terms & Conditions, you can contact us with the below details or head to our Contact Us page:
Business Name: Pooltra
Email: support@pooltra.com